The six strategies  are important to successful customer service
1) Top-Down Approach
2) Ask For Feedback and Use It
3) Educate Everyone Everywhere
4) Create Customer Friendly Systems
5) Develop Consistency
6) Recognize Excellence

Introduce staff and students who can make a potential personal connection with prospective student.

Implementing job placement, and job opportunities or even opportunities to intern or co-op can really make or break students success and motivation a the institution.  Knowing that great company contacts and connections are awaiting you simply because of your skill AND your schools reputation and affiliation can really drive motivation and also in the end, increase enrollment and admissions.  

Social and academic integration is important.  I found as an advisor, the more students were willing to find things, activities, organizations, "their tribe" on a campus-the better their experience was, and we were significantly more likely to retain that student because of the social connections they made, that helped they beyond the classroom.   

I think mentoring is helpful with retention however I also think it can be "over structured" so it in turn becomes more a burden for some students- then a very intentional , yet organic experience.  

The proper onboarding/admissions orientation process can truly set students up for success or unfortunately-not so successful experiences within the organization.  When admissions sets the proper tone, and ensures that students are aligned with programs that suit their skill sets-the students expectations and experiences are congruent.  

there are a variety of tools and offices that should be at all students disposal if in fact retention is what your campus cares about- from advising, mentoring, tutoring, community partnerships, communication systems etc 

following the 8 steps helps you have a more meaningful conversation with the student-doing pre-work and creating an environment of trust -following up with students is essential as well to effective retention-as I think it helps solidify trusting the person.

Faculty and staff (insturctors) should take their role in retention more seriously.  A lot of subliminal or passive remarks are made typically about what knowledge students should already have when engaging in classes...instructors/professors/teachers seldom are as committed to "retaining students" as the support staff are.  Practice mindfulness and intentionality from root to fruit.  

Retention is everyone's responsibility.  Even the professor who could care less about the "advisors" role on a campus.